The Logic

  • 93% of online buyers say that free shipping would encourage them to purchase more products online
  • 67% of online buyers say that offering free returns would encourage them to purchase more products online

Returns Policy

  • Only goods with a purchase price equal to or exceeding US$xx will be eligible for free return shipping
  • Return shipping will be free and refunds will be processed if initiated within 7 days from the day of delivery
  • Return shipping must be done in the original packaging the returning shipment was delivered in to ensure adequate shipment protection while in transit
  • the customer will include in a copy of the shipment receipt and our completed Returns questionnaire in the returned shipment package (we need to develop a short, customer-centric one)
  • Shipments damaged or altered by the customer in any way will not be returnable
  • Upon receipt of your shipment, Flexi Africa will inspect it and notify you that we have received your returned item
  • Flexi Africa will immediately notify you on the status of your refund after inspecting the item.
  • If your return is approved, Flexi Africa will initiate a refund to your credit card (or original method of payment)
  • You will receive the credit within a certain amount of days, dependant on your card issuer’s policies

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