Privacy policy
Your Privacy
Flexi Africa International Pty Ltd, as trustee for the Flexi Africa International Trust and trading as Flexi Africa (“Flexi Africa”), is committed to protecting your personal information.
This Privacy Policy outlines how your personal information is collected, used, stored, and disclosed when you interact with www.flexiafrica.com, or use our services.
By using our website and services, you consent to the collection and use of your information in accordance with this policy.
What We Collect and How We Collect It
The personal information we collect depends on your interaction with Flexi Africa.
Types of information we may collect include:
- Name, address, date of birth, and contact details
- Email address and phone number
- Payment and transaction details
- Delivery and billing addresses
- Device, browser, IP address, and usage data
- Purchase history and preferences
- Communications and interactions with our support team
In some cases, additional information may be requested to provide specific services (e.g. size or product preferences).
How we collect your information:
- When you visit or use www.flexiafrica.com
- When you create an account
- When you place an order or make a payment
- When you contact us or submit enquiries
- When you join our mailing list or promotions
- When you engage with our social media or content
Cookies and Tracking
Flexi Africa uses cookies and similar technologies to:
- Recognise returning users
- Store preferences
- Improve website performance and functionality
- Analyse usage and behaviour
You can disable cookies through your browser settings, however this may affect your experience on www.flexiafrica.com.
Why We Collect Your Information
We collect your information to:
- Process and fulfil orders
- Deliver products and services
- Manage your account
- Provide customer support
- Improve website functionality and user experience
- Communicate offers, promotions, and updates
- Prevent fraud and protect our platform
- Comply with legal and regulatory requirements
Marketing and Communications
By providing your contact details, you agree to receive communications from Flexi Africa, including:
- Order updates
- Promotions and offers
- Marketing messages via email, SMS, or social media
You can opt out at any time by:
- Using the unsubscribe link in communications
- Contacting support@flexiafrica.com
Sharing Your Information
We may share your information with trusted third parties, including:
- Payment processors
- Delivery and logistics providers
- Technology and hosting providers
- Sellers and partners on our platform
- Professional advisors (e.g. legal, accounting)
- Government or regulatory bodies where required
Some service providers may be located outside Australia.
Data Security
We take reasonable steps to protect your personal information using secure systems and processes.
However, no method of transmission over the internet is 100% secure. You are responsible for keeping your account details confidential and using strong passwords.
If you suspect unauthorised access, please contact us immediately at support@flexiafrica.com.
Third-Party Links
Our website may contain links to third-party websites. These sites are not controlled by Flexi Africa, and we are not responsible for their privacy practices.
We recommend reviewing their policies before providing personal information.
Access and Correction
You may request access to, or correction of, your personal information by contacting:
We may require identity verification before processing your request.
Complaints or Questions
If you have any questions or wish to lodge a complaint regarding your personal information, please contact:
We aim to respond to all enquiries within 30 days.
Updates to This Policy
Flexi Africa may update this Privacy Policy from time to time. The latest version will always be available on:
Governing Law
This Privacy Policy is governed by the laws of NSW, Australia
Final Note
Flexi Africa is committed to transparency, security, and providing a safe shopping experience on:
For any enquiries, please contact: