Shipping policy
At Flexi Africa, we are committed to providing a smooth and reliable delivery experience for customers worldwide. Please review the information below regarding order processing, shipping times, and delivery expectations.
🌍 Free Worldwide Shipping
We proudly offer FREE standard worldwide shipping on all orders.
All orders include tracking, so you can monitor your shipment from dispatch through to delivery.
🧵 Made to Order Items
Many of our products are made to order to ensure quality craftsmanship, accurate sizing, and attention to detail.
As a result, some items may require additional preparation time before dispatch.
⏱ Order Processing Time
Orders are typically processed within 1–5 business days after payment has been received.
During peak seasons, promotions, or high-demand periods, processing times may be slightly extended.
Business days exclude weekends and public holidays.
🚚 Estimated Delivery Times
Delivery times begin after your order has been processed and shipped.
🌍 International Orders
Estimated delivery: 7-15 business days
Delivery times vary depending on destination country, customs processing, and local courier services.
📦 Tracking Your Order
Once your order has been shipped, you will receive a confirmation email containing your tracking details.
Please allow 2–5 business days for tracking updates to appear after dispatch.
🛃 Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or local fees depending on your country’s regulations.
These charges are the responsibility of the customer unless otherwise stated at checkout.
⚠️ Delivery Delays
While we work hard to meet all estimated timeframes, delays may occasionally occur due to:
- Customs inspections
- Weather events
- Carrier disruptions
- High seasonal demand
- Remote delivery locations
- Public holidays
Delivery estimates are provided in good faith and are not guaranteed delivery dates.
📍 Incorrect Addresses
Please ensure your shipping address is correct before placing your order.
Flexi Africa is not responsible for delays or losses resulting from incorrect or incomplete addresses provided at checkout.
📬 Lost or Missing Parcels
If your order has not arrived within the expected timeframe, please contact us at support@flexiafrica.com and our team will investigate with the shipping provider.
💬 Need Help?
If you have any questions regarding shipping, delivery times, or your order status, please contact us:
We are always happy to assist.