Shipping policy

Shipping & Delivery Policy

Last updated: 9 October 2026

Welcome to Flexi Africa. We are committed to providing a reliable and transparent delivery experience for our customers worldwide.

This policy explains our shipping options, order processing, estimated delivery timeframes, tracking, international customs requirements and what to do if your delivery is delayed or missing.

1. Free Worldwide Standard Shipping

Flexi Africa offers free standard worldwide shipping on all orders.

All orders include shipment tracking, allowing you to follow your delivery after dispatch.

Where an express or upgraded delivery option is available, any applicable charges and delivery information will be displayed at checkout.

2. Order Processing

Orders are typically processed within 1–5 business days after payment is received.

Processing may include order verification, product preparation, quality checks, packaging and fulfilment arrangements.

Business days exclude weekends and public holidays. Processing may take longer during peak shopping periods, promotional events or periods of unusually high demand.

If we become aware of a significant delay affecting your order, we will endeavour to communicate the revised expected timeframe.

3. Made-to-Order Products

Some Flexi Africa products are made to order or require additional preparation before dispatch.

These products may require additional processing time due to production, craftsmanship, customisation or quality-control requirements.

Where an item has a specific production or preparation timeframe, please refer to the relevant product information.

We recommend reviewing product descriptions and sizing information carefully before placing an order.

4. Estimated Delivery Timeframes

For most orders, the estimated total delivery timeframe is approximately 8–20 business days from the order date, including normal processing and transit time.

This is an estimate rather than a guaranteed delivery date.

Some products, particularly made-to-order items, may require additional preparation time. Delivery may also vary according to the destination, shipping carrier, customs procedures and local delivery conditions.

The transit portion of the delivery timeframe begins after the order has been dispatched.

If a different timeframe is specifically communicated for your order, we will provide the relevant details.

5. Order Dispatch and Tracking

Once your order has been dispatched, we will send a shipping confirmation email containing the available tracking information.

Please allow 2–5 business days after dispatch for tracking updates to begin appearing in the carrier's system.

Tracking information may not update continuously while a parcel is moving between international logistics facilities.

If you have received a shipping confirmation but your tracking has not updated within the expected period, please contact us at support@flexiafrica.com.

6. International Customs, Duties and Taxes

International shipments may be subject to customs inspections, import duties, taxes or other charges imposed by the destination country.

Unless otherwise stated at checkout or required by applicable law, these charges are the responsibility of the customer.

Customs rules and import requirements differ between countries. We recommend checking your local customs requirements before placing an international order.

Customs processing may also affect delivery timeframes.

7. Delivery Delays

Although we aim to deliver within the estimated timeframes, delays may occasionally occur due to circumstances such as:

  • Customs inspections or clearance procedures.

  • Adverse weather conditions.

  • Postal or courier network disruptions.

  • Seasonal demand or public holidays.

  • Remote or difficult-to-access delivery locations.

  • Unexpected production or supply interruptions.

If an order is significantly delayed, please contact our customer-support team so we can investigate and assist.

We will work with the relevant fulfilment or delivery provider where appropriate and explain the available options.

Nothing in this section limits any rights you may have if goods are not supplied within an agreed or reasonable timeframe under applicable consumer protection laws.

8. Shipping Addresses and Delivery Details

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please carefully check your:

  • Recipient name.

  • Street address and unit or apartment number.

  • Suburb, city, state and postal code.

  • Country and relevant contact information.

If you discover an error after placing your order, contact support@flexiafrica.com as soon as possible.

We will endeavour to assist with address corrections where practical. However, changes may not be possible once an order has entered fulfilment or has been dispatched.

Incorrect or incomplete address information may result in additional delays, unsuccessful delivery attempts or returned parcels.

Any additional costs or arrangements will be assessed according to the circumstances and applicable law. Nothing in this policy removes Flexi Africa's responsibility where a delivery problem is caused by our own error or where consumer law requires a remedy.

9. Lost, Missing or Undelivered Parcels

If your order has not arrived within the expected timeframe, please contact support@flexiafrica.com.

When contacting us, please include your order number and any relevant tracking information.

We will review your order, investigate the shipment with the relevant provider where appropriate, and advise you of the next steps.

Where goods cannot be delivered or are not supplied within an agreed or reasonable timeframe, we will provide an appropriate solution in accordance with applicable consumer protection laws. Depending on the circumstances, this may include replacement, refund or another appropriate remedy.

Customers are not required to resolve delivery disputes directly with our shipping providers before seeking assistance from Flexi Africa.

10. Consumer Rights and Returns

Nothing in this Shipping & Delivery Policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law (ACL) or other applicable consumer protection laws.

Delivery estimates do not override any statutory rights relating to delayed, missing, damaged, faulty or incorrectly supplied goods.

For information about change-of-mind returns, exchanges, refunds and faulty products, please read our Refund & Returns Policy.

11. Contact and Customer Support

If you require assistance with shipping, tracking, delivery delays or a missing parcel, please contact:

Flexi Africa

Operated by Flexi Africa International Pty Ltd (ACN 656 889 011) as trustee for the Flexi Africa International Trust.

Email: support@flexiafrica.com

Website: www.flexiafrica.com

We aim to respond to customer enquiries within 24–48 hours on business days.

Thank you for choosing Flexi Africa.