Shopping Details

How do I place an order?

Select the product you wish to purchase.
Choose the required options such as colour, size, or variation.
Select your desired quantity.
Tap Add to Cart (PayPal may be available for faster checkout).
When ready, go to your cart.
Review and confirm your shipping address and payment method.
Review the items in your cart.
Enter a promo code, if applicable.
Complete your purchase by confirming payment.

How do I find a specific brand or item?

Tap the search bar at the top of the screen.
Enter the brand name and/or product name.
Review the product description, available options and customer reviews to make sure the item suits your needs.

Search results may include similar products from the Flexi Africa range.

Can I browse Flexi Africa without signing in?

Yes. You can browse and shop without signing in. Creating an account can make it easier to view your order history, manage your wishlist and enjoy a smoother checkout experience.

Cart

How do I remove items from my cart?

Tap the Cart icon.
Select the quantity control for the item.
Choose Remove item.
Tap Continue Shopping if you wish to browse further.

Where do I enter my promo code?

Go to your cart or checkout.
Find the order summary or discount-code field.
Enter your promo code.
Apply the code before completing payment.

Product Listings

I have a question about a product. How can I get more information?

Please contact Flexi Africa through our Contact Us page and include the product title or product link with your question.

We aim to respond within 24–48 hours on business days.

An item I want is out of stock. What should I do?

If an item is unavailable, use the search feature to browse similar products in the Flexi Africa range. You can also contact us if you need help finding a suitable alternative.

How do I report copyright or trademark infringement?

If you are a rights holder or authorised representative and believe content on Flexi Africa infringes your intellectual property, please contact us with the relevant product link and supporting details.

How do I report inappropriate content?

If you believe content on Flexi Africa relates to an illegal or prohibited item, recalled or unsafe product, or intellectual property infringement, please email support@flexiafrica.com and include:

The reason for reporting
The product name
The product link

Pricing

Why do prices differ between product options?

Prices may vary depending on the selected size, colour, variation, product configuration or current promotion.

Why did the price change after selecting an option or adding an item to my cart?

Price changes may occur because of:

Variation selection, such as size, colour or product option
Product price updates
Expired promotions or limited-time discounts
Currency conversion or regional pricing based on your location

Does shipping cost change at checkout?

No. Flexi Africa offers free standard worldwide shipping.

Wishlist

How do I add items to my Wishlist?

Tap the heart icon on a product listing. The item will be saved to your Wishlist.

How do I remove items from my Wishlist?

Tap the heart icon again on the Wishlist item to remove it.