Terms of service
1. Introduction
Welcome to Flexi Africa (“we”, “us”, “our”), a business operated by Flexi Africa International Pty Ltd as trustee for the Flexi Africa International Trust.
By accessing or using our website www.flexiafrica.com, you agree to be bound by these Terms of Service.
If you do not agree, you must not use our website or services.
2. Our Business Model (IMPORTANT)
Flexi Africa operates as a global e-commerce and dropshipping platform, connecting customers with independent suppliers (“Merchants”).
- Products are supplied and fulfilled by third-party Merchants
- We facilitate ordering, payments, and customer support
While we assist with transactions, the sale contract is between you and the Merchant
3. Products & Accuracy Disclaimer
We aim to ensure all product descriptions are accurate. However:
- We do not guarantee accuracy, completeness, or reliability
- Colours, sizing, and materials may vary slightly
- Product results and quality depend on the Merchant
You agree to conduct your own assessment before purchasing.
4. Orders & Payments
- All prices are listed in USD (US Dollars) unless stated otherwise
- Payment must be completed before dispatch
- We reserve the right to:
- Refuse or cancel orders
- Limit quantities
- Correct pricing errors
5. Shipping & Delivery
We offer FREE worldwide shipping on all orders.
Delivery times vary depending on your location, supplier, and logistics conditions. Estimated delivery timeframes will be displayed at checkout where available.
🔹 Important Conditions
- Orders are shipped directly from international suppliers
- Shipping times may be affected by:
- Customs processing
- Local courier delays
- Global logistics conditions
- Delivery timeframes are estimates only, not guarantees
🔹 Risk Transfer
Once your order is handed to the Delivery Agent, risk transfers to you.
6. Customs, Duties & Taxes
You acknowledge:
- International orders may be subject to:
- Import duties
- VAT / GST
- Customs fees
These charges are not included in your purchase unless stated.
Flexi Africa is not responsible for these additional costs
7. Returns, Refunds & Exchanges
All returns are governed by our Refund Policy.
- Refunds may be issued at our discretion
- Some items may not be eligible for return
- Return shipping costs may apply
If a refund is accepted, it may affect your ability to pursue claims directly with the Merchant.
8. User Responsibilities
By using our website, you agree to:
- Provide accurate personal information
- Use the site legally
- Not engage in fraud, abuse, or misuse
You are responsible for all activity under your account.
9. Prohibited Use
You must not:
- Violate any laws or regulations
- Attempt to hack, copy, or exploit the platform
- Abuse discounts or promotions
- Use false identity or impersonation
Violation may result in account suspension or termination.
10. Third-Party Services
Our platform may include third-party services (Merchants, couriers, payment providers).
We are not responsible for:
- Merchant conduct
- Shipping delays
- Third-party errors
All transactions with third parties are at your own risk.
11. Limitation of Liability
To the maximum extent permitted by law:
Flexi Africa is not liable for:
- Indirect or consequential losses
- Delays in delivery
- Product defects caused by suppliers
- Loss of profits or opportunity
All services are provided “as is” and “as available”
12. Indemnity
You agree to indemnify and hold Flexi Africa harmless from any claims arising from:
- Your misuse of the platform
- Breach of these Terms
- Violations of laws or third-party rights
13. Account Termination
We may suspend or terminate your account at any time if:
- You breach these Terms
- Engage in fraudulent activity
- Misuse the platform
14. Privacy
Your use of our platform is also governed by our Privacy Policy.
By using our services, you consent to:
- Data sharing with Merchants for order fulfilment
- International data transfers where required
15. Changes to Terms
We may update these Terms at any time.
Continued use of the website = acceptance of updated Terms.
16. Governing Law
These Terms are governed by the laws of:
- New South Wales, Australia
Any disputes will be handled within NSW jurisdiction.
17. Contact Us
For any questions: