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Flexi Africa Returns & Refunds Policy

The words ‘we’, ‘us’, ‘we’, ‘our’ are all collectively referred to as Flexi Africa.

Our Returns Policy including the change of mind limits do not exclude or replace your rights under Consumer Guarantees of the Australian Consumer Law, regulations or otherwise as required by law.

You can view these at www.accc.gov.au

What we do not return including items not eligible for return

• We do not return any clothing that has had their tags removed, shown any signs of being worn, the packaging has been removed;
• Any time that has been delivered and received more than 7 days after delivery;
• The following items cannot be returned or exchanged: bodysuits, lingerie & sleepwear, swimwear, jewellery, and accessories.
• Any electronic items that have been received by you 7 days or more since receiving the item
• If any item has signs of wear and tear

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Change of mind

If you have changed your mind, we do not offer you a refund.

Please choose carefully when placing an order through our online platform as a change of mind returns will not be accepted.

Returns and exchanges will not be offered at all except to the extent required by law.

Repairs

If the problem with a product or service is minor, you must accept a free repair if we offer you one.

If we fail to give you a free repair within a reasonable time or cannot fix your problem, you can:

• get it done elsewhere and pass on the costs to the we
• ask for a replacement
• ask for a refund
• recover compensation for the drop in value below the price paid.

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Repair notices

Under the Australian Consumer Law, If we accept goods for repair we must provide you with repair notices when:

• the goods being repaired are capable of retaining user-generated data, for example, mobile phones, computers, portable music players and other similar electronic goods
• it is the repairer’s practise to supply refurbished goods rather than repair defective goods or to use refurbished parts in the repair of defective goods.

You must receive the repair notice in writing before the goods are accepted by us for repair.

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Replacements and refunds

You can ask for a replacement or refund if the problem with the product is major.

Replaced products must be of an identical type to the product originally supplied. Refunds should be the same amount you have already paid, provided in the same form as your original payment.

We may take into account how much time has passed since you bought the product considering the following factors:

• type of product
• how a consumer is likely to use the product
• the length of time for which it is reasonable for the product to be used
• the amount of use it could reasonably be expected to tolerate before the failure becomes noticeable.

For a major problem with services, you can cancel the contract and obtain a refund or seek compensation for the drop in the value of your services provided compared to the price paid.

What is a major problem?

A product or good has a major problem when:

• it has a problem that would have stopped someone from buying it if they’d known about it
• it is significantly different from the sample or description
• it is substantially unfit for its common purpose and can’t easily be fixed within a reasonable time
• it doesn’t do what you asked for and can’t easily be fixed within a reasonable time; or
• it is unsafe.
• A service has a major problem when:
• it has a problem that would have stopped someone from buying it if they’d known about it
• it is substantially unfit for its common purpose and can’t easily be fixed within a reasonab